Terms & Conditions
All orders by The Sweet Hostess are subject to these terms and conditions of sale.
Online Retail Sales
Thank you for shopping at www.thesweethostess.co.uk Use this section for information about the terms and conditions that govern your use of the site. You will also find information on orders and returns, your privacy and your security. If you have any questions, please contact us.
We hope you love your new purchases, but if for any reason you are unhappy with your goods you can return any item in its original condition and packaging to us within 21 days of receipt of order and we will be happy to exchange or refund. Sale, special orders and personalised items may not be exchanged not refunded.
All items must be returned to us before a refund or replacement can be issued. Here’s what to do:
Please call customer services on 01784 471 353 or alternatively e-mail us at firstname.lastname@example.org.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value should the item need to be reduced in price for resale.
We accept Paypal only. The billing address must be the same as the address to which your payment card is registered. Please note that we will not dispatch goods until payment has been received. Pricing and VAT Prices are inclusive of VAT at 20% where applicable.
We currently offer standard shipping times between 2 - 5 working days. The cost of delivery is £3.95 and free for orders over £50.00 for UK mainland.
Please note that for orders over 2kg and larger than a standard small Royal Post parcel size will be sent via courier which can take up to 5 working days. Couriers ship only to mainland UK and in the case non mainland UK orders are made a postage supplement may be charged.
We do ship internationally please contact us for a quote.
Acceptance of Terms & Conditions
By placing an order for goods from The Sweet Hostess you are deemed to have accepted and agreed to our terms and conditions. English law applies to all transactions.
These terms and conditions and the contract for the hire of the Equipment are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
If you require any further information about our Terms & Conditions please contact us.