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Returns & Replacements

We hope you love your new purchases, but if for any reason you are unhappy with your goods you can return any item in its original condition and packaging to us within 21 days of receipt of order and we will be happy to exchange or refund. Sale, special orders and personalised items may not be exchanged not refunded.

All items must be returned to us before a refund or replacement can be issued. Here’s what to do:
Please call customer services on 01784 618879 or alternatively e-mail us at info@thesweethostess.co.uk.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value should the item need to be reduced in price for re-sale. 

Returns
Consumer Purchases: We hope you love your new purchases, but if for any reason you are unhappy with your goods you can return any item in its original condition and packaging to us within 21 days of receipt of order and we will be happy to exchange or refund. Sale, special orders including non-stocked items and personalised items may not be exchanged or refunded.

Business Purchases: B2B sales are outside of the distance selling act and therefore incur restocking charges of either 25% of order value or £30.00 (whichever is greater).  Items must be returned at the purchases cost and be received in original undamaged and unused condition.  Special order items including non-stocked items, special order, sale and personalised may not be returned for refund and are classed strictly as Non-Returnable and no refund will be issued.


All items must be returned to us before a refund or replacement can be issued. Here’s what to do:
Please call customer services on 01784 471 353 or alternatively e-mail us at info@thesweethostess.co.uk.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold the full amount or a percentage of the refund value due, should the item need to be reduced in price for resale or if unsellable.

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